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The customer reported that, when the controls were run, the tests did not react to the positive control giving a false negative result, and a couple of different tests and the controls from the previous box still had the same false negative results.The vendor was notified of the customer's concern, the completed lifesign form was sent to the vendor, and the vendor responded that they had reached out to the customer and were waiting for a response; the record states that the investigation will be done by the vendor or vendor affiliates.The record does not document confirmation of the reported problem or an identified root cause; no additional investigation is required.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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