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The customer stated that when someone is in the lift it is leaning on one side, and stated nothing seems to be bent.Sample and/or photo/video was not available; medline quality has yet to receive the requested information from the customer, and finished good/component trending, pcn history, and quality control inspections records were reviewed.Investigation results were not confirmed.No trends were identified, no product changes were identified that could have contributed to the alleged product failure, and a formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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