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The customer reported items were received bent and leaked, were unable to be used, and the product itself was compromised.A sample was not received and no photo was provided; investigation included review of the lot/serial number and recent complaint trends/scar activity, and the vendor performed internal investigation including dhr review and inspection records review.The complaint was not confirmed, and the vendor found no abnormalities.The cause was unconfirmed because a sample was required to determine cause, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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