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The customer reported intermittent issues with the valve piece in iv start kits and intermittent leaking at the valve site/hub despite being properly connected to the extension set and tubing.Medline received no sample or photo; reviewed finished good production records, which identified no nonconformances related to the connector during first article, in-process, or case packaging inspections, and reviewed trending with 0 additional reported complaints for this issue for the account or component in the past 6 months.Since a sample or picture of the leaking connector was not available, the investigation was limited, the reported issue was unconfirmed, and a root cause cannot be positively identified; the vendor also stated that due to no sample being received, an investigation could not be performed and a root cause could not be determined.The vendor device history record was reviewed with no quality notifications issued for the failure mode reported by the customer during the production build, no corrective actions were implemented, and the vendor will continue to monitor for trending on this issue.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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