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The customer called to state needle is not coming out of device and product is defective.Medline received the safety lancets in like-new condition, randomly selected 25 lancets to perform a visual inspection and functional test, and the visual inspection revealed no manufacturing or any other defects; all lancets tested operated as normal, with the needle firing once into the stack of paper and retreating back into the lancet housing.The investigation results were unconfirmed, and the complaint was not confirmed.The cause was listed as not confirmed with received sample; based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications, and the lancets worked as intended.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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