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The customer stated that "the two big wheels are broken," the issue did not occur during use, and no injury occurred.A photo depicting the defect was provided and only a visual review of the defect could be conducted; a physical sample was not provided, and a functional or dimensional inspection could not be executed via a photo.The investigation results were confirmed: the left and right rear wheels are fractured, with the left rear wheel appearing to have fractured spokes and the right rear wheel appearing fractured on the outer perimeter, spokes, and the hand rim.The product appeared to be in new condition due to the wheels still wrapped in packaging plastic; therefore, this issue is most likely due to shipping damage, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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