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The account reported finding cautery burn; no medical intervention, serious injury, or follow-up care has been reported.No sample or photo received for our investigation; the packs production record was reviewed and there were no line down situations, deviations, run-without, or non-conformance reports that might have had an impact on this issue.We were not able to confirm the reported issue as there were no samples or a detailed picture that depicted the issue that were received for this complaint investigation.It was reported that "it was determined at the facility that it was user error.They did not seat the blade firmly into the cautery pencil"; the cause text was unconfirmed defect, sample required to determine cause, and our quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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