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The customer reported receiving a medline bp monitor that is inaccurate and reported that the blood pressure cuff would inflate and did not stop, no error code was displayed, and no injury occurred or medical intervention was required.At this time, a sample(s) was not received for investigation; investigation included review of recent complaint trends/scar activity for the last three trend reports, and the vendor stated, "after checking the process of our company, we found no problems related to the process leading to complaints, but our company will record and observe the trend." the complaint was not confirmed due to the fact that this issue can only be confirmed by further investigating the sample or a provided photo; the listed cause was "sample required to determine cause." no trends were identified for the specified material number and its corresponding defect type, the division will continue to monitor trends, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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