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The customer reported receiving a medline large display thermometer that was giving low readings during use, and reported that she was unaware how to work the thermometer and was unaware how to change the batteries.At this time, a sample was not received for investigation, and no lot/serial number was provided despite multiple good faith attempts to obtain the information from the customer.The complaint was not confirmed.Sample was required to determine cause, and the division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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