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The customer reported a hospital bed with a broken foot motor; the electric motor portion runs, but the shaft will not extend or retract.Medline received one bed actuator only in used condition and bench-tested the actuator using verified working components; the unit functioned properly, its extension shaft fully extended and retracted as designed, the motor operated with normal sounds, and there was no visible damage to the motor casing, power cord, or plug.The investigation results were not confirmed, and the customer complaint could not be confirmed.The division will continue to monitor this issue through trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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