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The customer stated that recently when raising or lowering the head section of the bed he could feel a little bump, and when he went to lower the head section again and heard something hit the ground, he saw the motor was no longer on the bed and a screw and spring were also on the ground; did an injury occur: no.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect can be conducted, and after reviewing the photo it was discovered that the head motor had come detached and is laying on the floor underneath the bed.Investigation results: confirmed.It appears that the securing bolt fractured into 3 pieces allowing the motor to detach from the mount; given the evidence provided in the photo the root cause of this issue is unknown, no other damaged visible in the photos provided, and no trends were identified for the specified material number and its corresponding defect type.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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