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According to the customer, they applied the bandage over a "boil on the upper inside thigh" and when removing the bandage it "tore a quarter size of skin"; the customer reported after the incident occurred they applied "neosporin" and left the area open to air.A sample was not received for this complaint, and without a physical sample or picture, this limits the ability to investigate the issue thoroughly and establish a root cause for the reported defect.Due to this, the complaint was not confirmed, and a root cause was not established.Six months of complaint history for this product was evaluated and no other similar complaints were found, making this an isolated incident; the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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