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The complaint described the reported issue as "cushion collapsed." medline reviewed the photo provided, and the lot number was not provided so medline was unable to review the dhr.The defect has been confirmed; no root cause was identified, with the cause noted as sample required to determine cause.There was no reported death or serious injury associated with this event, product was not being used for treatment or diagnosis, and a review of the complaint trending report found no negative trends at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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