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The account reported finding secureport iv ampules preactivated, and the customer reported that the secureportiv ampules were leaking and causing the glue to harden.No sample or photo was received for the investigation; finished good production records were reviewed and found no nonconformances, finished good pack build was reviewed and no issues with the bom were identified, and trending found 0 additional reported complaints for this issue for the account and component in the past 24 months.The reported issue and root cause could not be determined at the time of the medline investigation.Vendor response - 4/17/2025 - the vendor determined a root cause to be from the compression value of the sealing station springs to decrease over time which can impact the seal quality, and the vendor has increased their verification inspection for corrective actions to ensure the seal quality meets expectations; no further action was taken at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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