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The customer reported that the device cannot connect to the space lab concentratos as they should and was missing the adaptors that should have been within the package.Medline quality received a complaint for 1 ea, and complaints of this type are investigated based on the physical sample and use of the item; a retrospective query from july 2023 - december 2023 found no similar complaint(s).Based on the information provided, medline cannot confirm the original complaint.No root cause was identified; medline will notify the manufacturing site of the issue on a quarterly basis and the division will monitor the complaint during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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