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The customer explained the hi/lo motor housing does not tighten to the bracket fully causing it shift when the being raised and also becuase of the shift it disconnects from the footboard gearbox.Medline received 1 each of a bed "hi lo motor only" in used condition, and the product has been inspected per pic-00371.The investigation results were confirmed; upon further investigation of the sample it was discovered that the plastic mounting holes on the motor are stripped by steel bolts, and the cause code was "cannot determine cause w/received sample." the result of the pic testing was functional defect, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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