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The complaint reported solidifier leaked and stated that the customer opened pack and powder from solidifier flew in to customers eye; they went to occ health to get eye flush.No sample or photo was received for the investigation; the device history records were reviewed, no non-conformances were noted that could have contributed to the reported issue, the pack build was reviewed, and trending was reviewed.At this time, medline was unable to confirm the reported defect, as no physical sample and no detailed photographic evidence was provided to support the investigation.The cause was documented as sample required to determine cause under unconfirmed defect, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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