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The reported failure was that the replacement control box did not resolve the issue and the lift will not hold a charge.Sample and/or photo provided: not available; medline quality followed up with the customer to try and obtain the necessary information, finished good/component trending was performed, pcn history was reviewed, and quality control inspection records were reviewed.Investigation results: not confirmed; without a sample received, it is difficult to determine a true root cause, and the cause was documented as sample required to determine cause.No trends were identified for the specified material number and corresponding defect type, no product changes were identified that could have contributed to the alleged product failure, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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