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The customer reported they were notified by supervisor to examine a deflating mattress, the resident¿s back was touching the bedframe, and the pumping tube has a line of tiny punctures that could not be sourced.Medline was provided the mattress and pump for evaluation and noticed that there was black tape wrapped around the air hose due to possible air leakage.The issue was confirmed from the sample provided; however, due to the time the mattress has been in use, medline was unable to determine a root cause, and can't confirm that this is not customer use/missuse.The results of the investigation indicate no need for further action.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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