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The reported issue was noted as "bad cable broken pin." the investigation included review of the original manufacturing records and evaluation of the device, including visual inspection; no observations were noted during the record review and the device passed all approved testing and inspections.Upon visual inspection, a bent pin was identified in the connector of the cable, and no other damage or defects were identified.The cause was identified as misuse/mishandling, traced to user, and medline renewal trends and monitors all complaints to ensure no systemic issues exist.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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