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The customer reported that the g-tube ports are prematurely failing and separating from the tube.A sample was not received for this complaint, and without a physical sample or picture, this limits the ability to investigate the issue thoroughly and establish a root cause for the reported defect; 6 months of complaint history found no similar complaints related to this product, the vendor was notified of the reported issue, however no response was received, and a review of manufacturing records could not be performed.Due to this, the complaint was not confirmed, and the cause was sample required to determine cause.There was no confirmed medical intervention or serious injury reported related to this incident, and the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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