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The customer reported ¿mattress deflating¿ and stated that the mattress was not keeping air pressure.Medline inflated the mattress with the pump that came with the mattress and after about 45 mins the pump alarm went off stating low pressure; soapy water was sprayed on the seams and no leaking air was found, then the pump was replaced with a pump used for evaluations and after about 15 mins the low-pressure alarm went off again.Medline confirmed the quality defect of the mattress not staying inflated.Medline was unable to locate any leaking and was unable to determine the root cause of the defect; there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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