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According to the customer, the reading gives different results than the current oximeter.A sample was received for investigation; the sample was visually inspected with no physical damage noticed, batteries were inserted, the sample turned on, and the sample was tested for accuracy using a fluke spot light functional tester with five different testing parameters.The sample passed 3 out of the 5 evaluation levels, slight variance at the lowest peripheral oxygen saturation reference levels were observed, and the complaint has been confirmed.The root cause is unknown, and the vendor investigation did not result in any findings that indicated the reported issue may have been caused by the vendor¿s manufacturing process.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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