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The account reported that the thread does not fit through the connector, and the doctors have had to open multiple trays to get it to work.Samples were received for investigation, were in good condition, and were tested to see if the catheter could be inserted and locked in place; the samples failed their test due to the catheter not being able to be loaded into the connector the proper length.The reported problem was confirmed based on the sample evaluation, and the catheter ended up being approximately 6-8mm short of the mark.Based on the complaint details, the root cause is considered to be a vendor product issue relating to the component manufacturing process; this complaint has been provided to the vendor for further evaluation and the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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