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The customer stated that the rubber on the right big wheel fell off and the armrest is destroyed.A physical sample was not provided; a photo/video depicting the defect was provided and only a visual review of the defect could be conducted.Investigation results were confirmed, and after reviewing the photos it was discovered that the tread appears to have come off of the right rear wheel, the upholstery of the armrest on the right hand side is splitting where it connects to the plastic of the arm, and the upholstery of the left hand armrest is ripped, split and torn.Given the evidence provided in the photo the root cause of this issue is unknown; the updated cause code is dc:traced to user, misuse/mishandling, and no replacements can be issued at this time because no proof of purchase was received from the customer.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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