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The customer reported that the dilator ¿kinda coiled up¿ and ¿had a lot of resistance¿; no patient was harmed.Visual examination of the returned sample confirmed the customer¿s report, some curling at the tip of the introducer was observed, and a review of the production records did not find any nonconformances noted by production or quality control personnel during first article, in-process, or case packaging inspections.The reported problem was confirmed; based on the information currently available, a root cause cannot be positively identified at this time.The vendor was also contacted concerning the issue and the complaint sample has been forwarded to them for further investigation.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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