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The customer reported that the drain bags arrived with pinholes in the bags and the packaging was noted to be intact.Medline quality did not receive a sample nor photographs of the reported product; a review of the inspection record for the reported item found no similar issues reported, and a review of the vendor's records, manufacturing process, and testing of retained samples found no defects or nonconformance in their production.The issue is unconfirmed, as no samples nor photographs were made available to review.A root cause cannot be identified at this time, and medline quality will continue to monitor for the issue through monthly complaint meetings and quarterly trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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