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The customer reported that the right axel got bent and later stated that the axle that was sent did not fit due to the whole wheel being bent; no injuries were reported.A physical sample was not provided, and photos were reviewed; the product appeared to be in used condition, the axle bolt for the left rear wheel appeared to be slightly bent, and additional photos showed the rear wheel axle appeared to not be properly aligning with or passing through the bearings with visible scratching around the bearing area.The investigation results were confirmed.Given the evidence provided in the photos and the incident report, the root cause of this issue is unknown, and no trends or product changes were identified that could have contributed to the alleged product failure.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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