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The customer called in to advise that the guage is stuck at 300 and will not move, and this was noticed right after unboxing the item; customer also explained that there were not signs of shipping damage.Upon a visual inspection of the sphygmomanometer, the dial was off from the start position; a calibration tool was used to calibrate the unit, and after positioning the needle, a control cuff was inflated up to 300 mmhg for three times and no issues were experienced.The complaint was not confirmed, and the samples worked as intended.Cause code description was not confirmed with received sample; the division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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