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The customer reported problems with the iv start kits: the tegaderm strips are getting stuck, the tegaderm is getting crumpled up, unable to be used, or the tegaderm isn¿t sticking and causing problems with the iv.No sample or photo was received for the investigation; finished good production records and finished good pack build were reviewed, and 10 retain samples were visually evaluated and then evaluated for functionality.No samples showed any visual abnormalities, delamination of the liner or frame, or defect in the functioning of these dressings; given this investigation, the complaint cannot be confirmed.The root cause is unidentified and the responsibility is undetermined, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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