|
It was reported that a hi/low bed would not raise or lower and that the hand control was nonfunctional.The customer reported having owned the bed for several years.Follow-up requests were made to obtain additional information, including photo/video/sample; however, no additional information was provided.The reported issue could not be confirmed.Quality inspection records review showed the unit passed inspection.A review of the last three trend reports identified no adverse trends for the reported defect type or material number.No product changes were identified that could have contributed to the reported issue.Medline was unable to determine a root cause.Should additional information/photo/sample become available, the complaint will be reopened, reevaluated, and further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This mdr is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|