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The account reported finding grounding pads not sticking, and the complaint stated the ones reported were "not sticking and had to be changed during procedures." no sample or photo received for our investigation; finished good production records were reviewed, and the vendor was notified and requested to complete a review of the production records.At this time, the complaint cannot be confirmed, as we were not able to investigate the issue; the vendor response stated the production process was not the reason for this product quality complaint issue, there was no change in production process, and the review did not indicate any potential causes of the defect.This complaint has been provided to the vendor for further evaluation, and if the customer provides any additional information, this complaint will be re-opened.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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