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It was reported that broken rear wheel and stated that after unboxing the unit the left rear wheel spoke was broken by the rear axle; no shipping damage was indicated.Medline received one wheelchair in new condition, reviewed the customer photos, and performed functional/visual inspection; the seat and back were intact with no rips, punctures or fractures, the right rear wheel hub cap was fractured, and the left rear wheel had multiple spokes fractured off at the hub.The same damage was seen in the pictures as was physically present, and the customer complaint was confirmed.Cause codes documented were mfg: material composition and mishandling: by mfg.Or can't determine; no product changes were identified that could have contributed to the alleged product failure, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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