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The complaint transcript noted wet packs redelivered to customer and "potentially used on patient." a photo and a sample were received for investigation; the account returned four packs, no physical damage or discoloring was observed, finished good production records were reviewed with no non-conformances noted, and finished good pack build was reviewed.The investigation summary states that the delivery person left some cases of this product outside while it was raining, the facility sent it back to medline, and the branch showed no signs of damaged and returned the product back to stock and the account received them again; based on the complaint details, the reported damage occurred after kit assembly during transit or storage of the pack, and the root cause is considered an operations service issue.Per the facility the device was not used on a patient and therefore no patient involvement; there was no serious injury identified, follow up care needed or medical intervention reported related to the incident.There were no reports of death, serious injury, medical intervention, or follow up care.This is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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