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The reported issue was pump not working, and the customer replied, "the pump switch is broken.Because of this the pump will not turn on." the vendor investigated the complaint, and photos provided by the customer demonstrate that the switch was broken in a way that would have occurred in the field in some way; they found no potential cause in any of the related production records.The reported problem was confirmed as a broken switch.The updated cause code is dc: traced to user with misuse/mishandling, and the complaint information as well as the results of the investigation indicate no need for further action.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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