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The customer is stating that "when being pushed in a parking lot, 3 of 6 spokes in the right tire broke causing the end-user to fall out of the chair"; the customer reported the end-user did not sustain any injuries during the event.Sample and/or photo provided? not available; a call tag was issued to have the defected unit returned for investigation, and at this time the sample has yet to be received.Investigation results: not confirmed; the cause code was updated to unconfirmed defect - sample required to determine cause.No product changes were identified that could have contributed to the alleged product failure, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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