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The customer/reporter stated that huntington valley received some wheel chairs that have the piston/shock broken and the chair will not recline.Quality control inspections records were reviewed (incoming component/finished good inspection), and no records were found in the inspection report based on the lot/serial number provided; no samples, pictures or videos were received.The complaint could not be confirmed, and without a sample received, it is difficult to determine a true root cause for the reported issue.The division performs quarterly trending on all complaints received and will initiate further investigation and/or supplier corrective action requests based on trending results; if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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