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The customer reported via email that the wheelchair was "broken right out of the box," and information and photos provided by the customer indicated the wheelchair has a cracked rear wheel.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted, and after reviewing the photo it was discovered that the rear wheel spokes appear to be fractured around the hub.The investigation results were confirmed.The product appeared to be in new condition; therefore, this issue is most likely due to shipping damage, with cause code updated to "dc:unknown responsible party - mishandling: by mfg.Or can't determine," and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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