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It was reported, "low pressure light keeps coming on and it doesn't turn back on for 20 minutes, so you don't hear air or mattress filling up" and is causing "alarm issues." the customer contact stated, "the mattress sinks in the middle when his wife is on the mattress.".
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It was reported, "low pressure light keeps coming on and it doesn't turn back on for 20 minutes, so you don't hear air or mattress filling up" and is causing "alarm issues." the customer contact stated, "the mattress sinks in the middle when his wife is on the mattress." per the customer contact, "no injury" occurred as a result of the reported product problem and no follow-up care, medical intervention, or treatment was reported related to the reported product problem.The customer contact reported the user of the device "had passed away" and a replacement was no longer needed.The cause and date of death were not provided and despite multiple good faith efforts to obtain additional information, the customer contact was unable or unwilling to provide further incident details to the manufacturer.Information received to-date has been evaluated and it was determined the subject product did not reasonably cause or contribute to the reported death.No additional details are available related to the customer reported issue.There were no reports of death, serious injury, medical intervention, or follow-up care related to the reported product problem.It has been determined that the event did not involve a death or serious injury related to the product problem; however, it meets the definition of a reportable malfunction, as recurrence of the malfunction could cause or contribute to death or serious injury.Based on the information reviewed, this is a reportable event as defined under 21 cfr 803.3.
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