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The customer stated that the ortho surgeon complained about his cautery not working- no heat to the pencil, and the customer suspected it¿s the ground pad.No sample or photo received for the investigation; finished good production records were reviewed, trending was reviewed, and the complaint was provided to the vendor for further evaluation.At this time medline cannot confirm the complaint as they were not able to investigate the issue.The cause was documented as sample required to determine cause, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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