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The customer called and stated that one of the handles that you push the chair has fell fallen off, and the complaint states "no fall or injury." the investigation noted that sample and/or photo was not available; pcn history was reviewed and no product changes were identified that could have contributed to the alleged product failure; quality control inspections records were reviewed with the corrected result of a waived inspection.Investigation results: not confirmed, and no sample or photo of the defective product has been received therefore the issue cannot be confirmed at this time.The cause was documented as "sample required to determine cause"; a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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