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The customer reported that the wheelchair wheels are worn out and unable to use, and that it makes it harder to use; no injury was reported.Medline performed due diligence and followed up with the customer to try and obtain the necessary information to process the complaint, but no samples, pictures or videos were received.The complaint could not be confirmed.A root cause could not be determined because a sample was required to determine cause, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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