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The customer reported that "one of the front wheels the bearings are seized up and because of that the wheels will not turn." a photo depicting the defect was provided and only a visual review of the defect could be conducted; the product appeared to be in used condition due to dirt and grime buildup on the caster assembly and frame tubing.Investigation results were not confirmed, and no visible physical defects appeared that would indicate a failure in the unit¿s front caster bearing; therefore, the issue could not be identified based on the photos provided.A physical sample was not provided, proof of purchase and a video had not been received, no trends were identified for the specified material number and corresponding defect type, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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