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The customer stated the item is no longer misting and that the item is turning on though.A sample and/or photo was requested, as well as the lot number; however, the customer was unable to provide a sample, photo, and lot information, and the customer was contacted and requested to provide additional information.Based on the results of the investigation and the lack of lot number information, medline was unable to confirm the complaint issue or that the product failed to meet specifications; without the sample to evaluate, medline was unable to identify a potential root cause for the reported issue.In the event additional information becomes available this complaint will be reopened, updated, and investigated as necessary.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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