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The customer stated that the unit was working well until they folded it to place it into the car and when they took it back out the unit was not folding back out, and customer had several people try to open it without success.Medline received the sample of a wheelchair in used condition; slight wear was observed on the wheels and seat upholstery, the legrest were not returned, and the folding mechanism was tested by unfolding and folding the unit.The folding mechanism operated smoothly with ease, no bends were observed in the slide tubes to restrict it from opening and closing, the wheels rolled freely, and the wheel locks engaged and secured the wheels properly.This customer complaint has been not confirmed; no other physical damage was observed, and all other components appear to be as designed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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