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The customer stated that the fork assembly for the front left wheel is shredded but he does not know exactly how it happened and reported a damaged bearing housing.Medline received one wheelchair that was the replacement unit and photos; upon receiving the replacement unit, the left plastic bracket for the armrest pad was fractured, the rest of the unit was intact and functioned properly, and the original physical sample was not provided for investigation.Based on the photo evidence of the original unit, the product appears to be in used condition, the fork assembly metal bearings appear to have fractured, and the customer complaint has been confirmed.No trends were identified for the specified material number and its corresponding defect type, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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