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The customer reported invalid test results: "the tests were not passing internal qc, the background was not coming out clear enough to be read, leading to invalid test readings," and "tests would not provide information after 5 minutes of use"; additional information reported a positive patient result, confirmatory test method beta hcg with confirmatory test results "normal," and the procedure was delayed 1 day.At this time, a sample(s) was not received for investigation; investigation included review of recent complaint trends/scar activity for the last three trend reports, and no trends were identified for the specified material number and its corresponding defect type.The complaint was not confirmed.No root cause was identified; no further action was taken because without the sample or picture, it is difficult to truly identify the root cause of the issue, and the division will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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