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The account reported finding difficult to connect; the complaint also stated, "the 2 clients we used the new ones on today both blew the vein." no sample or photo was received for the investigation, finished good production records were reviewed by notifying the manufacturer and requesting a completed review of the production records, and finished good trending was reviewed with 0 additional reported complaints for this issue in the last 24 months.Based on the complaint details and evaluation, the complaint is not confirmed, and the investigation was limited without receipt of the physical sample or detailed photographic evidence from the customer.The cause was documented as sample required to determine cause, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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