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The customer reported valve leaking on all of the bags in the catheter kits purchased, and that nurses had to change multiple bags and use a single bag without the valve pictured.Medline quality did not receive a sample of the reported product; a photograph of the drainage bag was received but did not depict the reported issue, and no lot number was available for review.The issue is unconfirmed, as no samples were made available to review and the photo could not verify the reported issue.A root cause cannot be identified at this time; there are currently no known trends for this product, and medline quality will continue to monitor for the issue through monthly complaint meetings and quarterly trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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