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The reported product problem/issue was broken upon removal from package, and the foley securement device did not click closed.Medline quality received 1 ea of the reported product in unpackaged, used condition; visual assessment revealed that one of the hooks was shorter than the other, and functional testing was conducted by closing the securement device.The reported issue of the snapsecure not closing was verified, and the device was not able to close due to the hooks not latching.Based on the provided sample and the description of the issue, the likely root cause is a manufacturing defect resulting in malformed hooks; based on the findings of the quality investigation, no change has been made to the regulatory reportability decision for the complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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